Last Updated: 19-Feb-2026

At Hansa Boots, we aim to provide the best customer experience.

1. Cancellation Policy

Orders may be cancelled:

  • Within 4 hours of placing the order
  • Before the order is shipped or processed

Once the order is shipped, cancellation may not be possible.

2. Refund Policy

Returns are accepted within 3 days of delivery

Refunds will be issued:

  • If the order is cancelled within the allowed period
  • If the product is worn, used, defective or damaged refund will not be processed.
  • Refunds are processed within 7–10 business days after inspection.
  • Discounted items are not eligible for return/refund.
  • If the service cannot be provided
  • Refunds will be processed within 5–10 business days to the original payment method.

3. Non-Refundable Situations

Refunds may not be provided if:

  • Cancellation request is made after the allowed period
  • The product is used or damaged by the customer
  • Incorrect information was provided by the customer

4. Contact for Cancellation/Refund

All our shoes are handcrafted and made to order, custom-fit to each customer’s individual size and style. Because of this personalized production process, we do not accept cancellations or offer refunds once an order has been placed.

However, we stand behind the quality and fit of our products:

  • Exchanges are available in case of manufacturing defects or sizing issues.
  • Exchange requests must be raised within 3 days of delivery.
  • To request an exchange, please email us at hansaboots1976@gmail.com with your order number and details of the issue (along with photos, if applicable).
  • Shoes must be unworn, unused, and in their original packaging with all tags intact to be eligible for exchange.