Last Updated: 19-Feb-2026
At Hansa Boots, we aim to provide the best customer experience.
1. Cancellation Policy
Orders may be cancelled:
- Within 4 hours of placing the order
- Before the order is shipped or processed
Once the order is shipped, cancellation may not be possible.
2. Refund Policy
Returns are accepted within 3 days of delivery
Refunds will be issued:
- If the order is cancelled within the allowed period
- If the product is worn, used, defective or damaged refund will not be processed.
- Refunds are processed within 7–10 business days after inspection.
- Discounted items are not eligible for return/refund.
- If the service cannot be provided
- Refunds will be processed within 5–10 business days to the original payment method.
3. Non-Refundable Situations
Refunds may not be provided if:
- Cancellation request is made after the allowed period
- The product is used or damaged by the customer
- Incorrect information was provided by the customer
4. Contact for Cancellation/Refund
Email: hansaboots1976@gmail.com
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If you tell me:
- Your business name
- Website URL
- Product type : shoes, belts
- Payment gateway (Razorpay, etc.)